Changing your details in your AGOV account

Description

You can update your details in your (agov.ch/me) AGOV account at any time, for example if you move house or change your name.

Instructions

Some of the details in the AGOV account are marked with a green tag showing the text Verified. This data was verified as part of a corresponding identity check, and must be verified again after any change. Changes to unverified data need only be confirmed with a login factor.

In this example, the first name, surname and address are verified. The date of birth, gender and nationality are confirmed only if an online service requests a corresponding proof of identity.

Picture of AGOV account: display of personal data. Green label indicates verified data.
Click on the image to enlarge

The orange tag with the text Pending means that a verification is ongoing. These details cannot be changed until after the pending verification has been completed. In this example, the verification of the first name, surname and address is pending.

AGOV account: display of personal data. Orange label indicates information that has not yet been verified.
Orange label indicates information that has not yet been verified.

To change your details, log in to your (agov.ch/me) AGOV account and open the Personal details view, where you can change the following data:

Changing an email address ▼
×

Your email address is verified during registration and must be verified again after each change.
  1. In your (agov.ch/me) AGOV account, go to Login details and click on Change to enter a new email address.
    Section of login details in the AGOV account with verified e-mail address.
    Changing the verified email address.

  2. Enter your new email address.
    Image for capturing the new e-mail address.
    Registering the new e-mail address.

  3. A 6-digit verification code will be sent to the new email address. By entering the code, you confirm that you have access to the specified email account.
    Image for entering the 6-digit code to verify the e-mail address.
    Enter the 6-digit verification code.

  4. Check the change of email address.
    Image for checking and confirming the changed e-mail address.
    Check and confirm the changed email address.

  5. The change must be confirmed with a login factor.

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  6. The new email address is displayed in the AGOV account and the successful update is confirmed.
    Screen showing the updated email address in the AGOV account and confirmation of the update.
    Display of the updated email address in the AGOV account.

    Image confirming that the email has been successfully changed.
    Confirmation that the e-mail has been successfully changed.



Changing a name ▼
×

Performing a change of name is dependent on the verification status of the identity details and the address. Select the appropriate instructions for the verified details in your AGOV account.

Unverified name details

  1. In the (agov.ch/me) AGOV account, go to Identity details and click on Change.
    Display of identity information: First name and surname are not verified.
    Unverified name change.

  2. Change the name details.
    Form for changing personal details: first name, last name, date of birth, gender and nationality.
    Change of identity information.

  3. Check the changes.
    Display and confirmation of the changed identity information.
    Verify and confirm the changed identity information.

  4. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.


  5. The new name is displayed in the account and the update of the identity details is confirmed.
    The changed name is displayed in the AGOV account and the update is confirmed.
    The name update is displayed and confirmed.

Verified name details

In this case, the first name, surname and address in Switzerland are verified. A verification letter is sent in order to check the name changes. Foreign addresses are not verified.
  1. In the (agov.ch/me) AGOV account, go to Identity details and click on Change.
    Display of identity information: first name, last name and residential address are verified.
    Changing identity information.

  2. Change your first name and/or surname. To the right above the entry field, Verify again is displayed. Click on Verify details again.
    The current identity information is displayed: first name, last name, date of birth, gender and nationality. Changed data is marked with the note ‘Re-verify’.
    Update your personal data and have it verified.

  3. You can also make changes to the verified address at the same time.
    Display of current residential address: street name, house number, postcode, city and country. The verified information is marked with the note ‘verified’.
    Display of the verified residential address data.

  4. Check the details and click on Confirm.
    The updated data is displayed for confirmation: first name, last name, date of birth, gender, nationality and home address.
    Verify and confirm personal data.

  5. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  6. If the changed details match Swiss Post's address database, you will receive a verification letter within 2 to 3 working days by first-class post (A post). In the meantime, you can continue to use your AGOV login with the old details.
    Confirmation of successful verification of the changed data and sending of a verification letter.
    Sending of a verification letter.

    If the changed details cannot be verified, an error message will be displayed.

    An error message appears indicating that the changed data could not be verified.
    False message, the given data does not match.

    Click on Back to check the changed details, and repeat the verification. If address verification is not possible, refer to the help article Incorrect details for proof of identity .


  7. When you receive the letter, log in to your AGOV account at agov.ch/me. Confirm that you have received the letter and enter the verification code from the letter.
    After logging in to AGOV, a screen appears to confirm that you have received the Swiss Post verification letter.
    Confirm that you have received the verification letter from the post office.

    Example of a verification letter

    Picture with an example of an A-Post verification letter.
    Example of an A-Post verification letter.

    If the address verification is not completed within 14 days after initiation, it is automatically cancelled and the verification code is no longer valid. In this case, you must log in again to the online public service with your AGOV login and repeat the address verification.


  8. Enter the 12-digit verification code from the letter.
    Image for entering the verification code from the letter.
    Enter the verification code from the letter.

  9. -Successful address verification is confirmed on screen and by email. The changed details are now displayed in your AGOV account.
    Successful address verification is confirmed on screen and by email.
    The change of address has been successfully completed.

Verified identity details

In this case, the identity details and address in Switzerland are verified. For foreign addresses, only the identity details are verified. The change of name must be confirmed by a new identity check using a valid identity document.
  1. In the (agov.ch/me) AGOV account, go to Identity details and click on Change.
    Image of AGOV account showing identity and home address details. All details are verified.
    Verified identity information and residential addresses for Swiss residential addresses.

    Picture of AGOV account: display of identity and residential address details. All details are verified.
    For foreign residential addresses, only the identity information is verified.

  2. Change your first name and/or surname. To the right above the entry field, Verify again is displayed. Click on Verify details again.
    The current identity information is displayed: first name, last name, date of birth, gender and nationality. Changed data is marked with the note ‘Re-verify’.
    Data entry must be verified again.

  3. You can also make changes to the verified address at the same time.
    Display of current residential address: street name, house number, postcode, city and country. The verified information is marked with the note ‘verified’.
    Update residential address data.

  4. For the identity check, select the appropriate ID type and enter the ID number. Confirm the number in the next window.
    Select the type of ID and enter the ID number to verify the user's identity.
    Enter the type and number of the ID card.

    Image of the re-entry of the ID number for verification.
    Enter ID number again.

  5. Select the required identity verification procedure. You can find detailed information on identity verification procedures in the following help articles:
    After successful identity verification, the AGOV login can be used with the changed details.


Changing other identity details ▼
×

Changing your date of birth, gender and nationality is dependent on the verification status. Select the appropriate instructions for the verified details in your AGOV account.

Unverified identity details

In this case, the date of birth, gender and nationality are not verified. The verification status of the name and address is irrelevant.

  1. Go to Identity details and click on Change.
    Display of identity information: Date of birth, gender and nationality are not verified.
    Display of identity information

  2. Change the date of birth, gender or nationality.
    Form for changing personal details: first name, last name, date of birth, gender and nationality.
    Form for changing personal details

  3. Check the changes.
    Form for changing personal details: first name, last name, date of birth, gender and nationality.
    Form for changing personal details

  4. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  5. The changed data is displayed in the AGOV account and the update of the identity details is confirmed.
    Image of AGOV account with display and confirmation of updated identity information.
    Display and confirmation of updated identity information.


Verified identity details

In this case, all identity details are verified. The verification status of the address is irrelevant.

  1. Go to Identity details and click on Change.
    Display of identity information: first name, last name, date of birth, gender and nationality are verified.
    Display of the personally verified identity information.

  2. Change the date of birth, gender or nationality. To the right above the entry field for the changed details, Verify again is displayed. Click on Verify details again.
    Update and re-verify identity data
    Update and re-verify identity data

  3. You can also make changes to the address at the same time.
    Display of current home address: street name, house number, postcode, city and country. The data is not verified.
    Display of current residential address data, not verified.

  4. For the identity check, select the appropriate ID type and enter the ID number. Confirm the number in the next window.
    Select the type of ID and enter the ID number to verify the user's identity.
    Enter the type and number of the ID card.

    Image of the re-entry of the ID number for verification.
    Enter ID number again.

  5. Select the required identity verification procedure. You can find detailed information on identity verification procedures in the following help articles:
    After successful identity verification, the AGOV login can be used with the changed details.

Changing your address ▼
×

Changing your address is dependent on the verification status. Foreign addresses are never verified. Select the appropriate instructions for the verified details in your AGOV account.

Unverified address

  1. Go to Address and click on Change.
    Picture of AGOV account: display of home address. Details are not verified.
    Display of residential address. Details are not verified.

  2. Enter or change the address.
    Image with form to change the residential address: street name, house number, postcode, city and country.
    Change of address form

  3. Check the changes.
    Picture for the address data check
    Address data check

  4. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  5. The changed data is displayed in the AGOV account and the update of the address is confirmed.
    Illustration of AGOV account with changed residential address and confirmation of successful change.
    Display of the changed residential address and confirmation of the successful change.


Verified address

In this case, the first name, surname and address in Switzerland are verified. A verification letter is sent in order to check the address change. Foreign addresses are not verified.
  1. In the (agov.ch/me) AGOV account, go to Address and click on Change.
    Image of the AGOV account under Personal data, the data for the verified home address can be changed using a button.
    Change verified home address.

  2. Click on Continue to confirm the verified first name and surname.
    Picture to confirm verified first name and surname.
    Confirmation of the verified first name and surname.

  3. Change your address and click on Verify details again.
    Screen with input form for changing the verified residential address. This change must then be verified again.
    A change of verified residential address must be re-verified.

  4. Check the changes and click on Confirm.
    Picture to confirm the changed home address.
    Confirm change of residential address.

  5. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  6. If the changed details match Swiss Post's address database, you will receive a verification letter within 2 to 3 working days by first-class post (A post). In the meantime, you can continue to use your AGOV login with the old details.
    Image with the note that the change of address matches the Swiss Post database and that the verification letter has been sent.
    Successful online verification of the change of address and dispatch of the verification letter.

    If the changed details cannot be verified, an error message will be displayed.

    The changed data could not be verified. The image with the error message indicates a failed address verification.
    An error message indicates that the address verification has failed.

    Click on Back to check the changed details, and repeat the verification. If address verification is not possible, refer to the help article Incorrect details for proof of identity .


  7. When you receive the letter, log in to your AGOV account at agov.ch/me. Confirm that you have received the letter and enter the verification code from the letter.
    After logging in to AGOV, a screen appears to confirm that you have received the Swiss Post verification letter.
    Confirm that you have received the verification letter from the post office.

    Example of a verification letter

    Picture with an example of an A-Post verification letter.
    Example of an A-Post verification letter.

    If the address verification is not completed within 14 days after initiation, it is automatically cancelled and the verification code is no longer valid. In this case, you must log in again to the online public service with your AGOV login and repeat the address verification.


  8. Enter the 12-digit verification code from the letter.
    Image for entering the verification code from the letter.
    Enter the verification code from the letter.

  9. -Successful address verification is confirmed on screen and by email. The changed details are now displayed in your AGOV account.
    Successful address verification is confirmed on screen and by email.
    The change of address has been successfully completed.


Verified identity details

In this case, all identity details and the address in Switzerland are verified. For identity-checked accounts, the change of address must be checked online. Foreign addresses are not verified.
  1. In the (agov.ch/me) AGOV account, go to Address and click on Change.
    Image of the AGOV account under Personal data, the data for the verified home address can be changed using a button.
    Change verified home address.

  2. Click on Continue to confirm the verified identity details.
    A picture appears to confirm the displayed verified identity information.
    Confirmation of the verified identity information.

  3. Change your address and click on Verify details again.
    Screen showing the input form for changing the home address.
    Input form for data update.

  4. Check the changes and click on Confirm.
    Picture to verify and confirm the change of address.
    Check and confirm data changes.

  5. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



    If the changed details cannot be verified, an error message will be displayed.
    The changed data could not be verified. The image with the error message indicates a failed address verification.
    An error message indicates that the address verification has failed.

    Click on Back to check the changed details, and repeat the verification. If address verification is not possible, refer to the help article Incorrect details for proof of identity .


  6. The changed details are confirmed by email and displayed in the AGOV account.
    The changed home address is displayed under Personal Details as part of the AGOV account.
    Display of changed data.




Changing your contact details ▼
×

The contact details are not verified and can be changed in the AGOV account at any time. You can optionally provide a mobile phone number; this is used exclusively for confirming the video identification.
  1. Go to Contact details and click on Change.
    Picture of AGOV account with correspondence language and mobile number in the contact details section.
    Display of the correspondence language and mobile number in the contact data section.

  2. Enter your mobile phone number as an option and select your desired correspondence language.
    Form for entering your mobile number and selecting the language of correspondence.
    Form for entering your mobile number and selecting the language of correspondence.

  3. Check the changes.
    Confirmation screen with the changed mobile number and correspondence language.
    Display of the changed mobile number and correspondence language for confirmation.

  4. Confirm the changes with a login factor:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  5. The changed data is displayed in the AGOV account and the update of the contact details is confirmed.
    Picture of AGOV account with display of changed contact details and confirmation of successful change.
    Display of changed contact details and confirmation of successful change.



Change AHV details ▼
×

The AHV details are shown only if they were previously entered as part of an identity check. The AHV number and place of birth are checked online against the database of the Central Compensation Office (CCO). Thereafter, the AGOV account will always display the current AHV details from the CCO register with the status Verified.
Image of the AGOV account with the verified SSN (AHV) number.
Display of the verified SSN (AHV) number.


It is not possible to subsequently change the AHV details in the AGOV account. Open a ticket in agov.ch/help if the AHV details are not displayed correctly.

Related help articles

Email verification code not received
How is the identity verification launched?


Were we able to help you?
 
Read more help articles →