Privacy statement (agov.ch/privacy)

AGOV, the Swiss authorities authentication service

Federal Act on Data Protection of 25 September 2020
(Data Protection Act, FADP, SR 235.1)

Ordinance on Data Protection of 31 August 2022
(Data Protection Ordinance, DPO, SR 235.11)

Ordinance on Federal Identity Management Systems and Directory Services of 19 October 2016
(IAMV, SR 172.010.59)
(German)
Regulates the identity management systems (IAM systems), the directory services and the central ID database of the Federal Administration.

Ordinance on the Processing of Personal Data and Data of Legal Entities Arising from the Use of the Federal Electronic Infrastructure of 22 February 2012
(VBNIB, SR 172.010.442)
(German)
Also regulates the handling of personal data with regard to standard services (including the eIAM service, to which AGOV also belongs).

Responsibility for AGOV's processing of personal data as set out in this privacy statement lies with the Federal Chancellery's Digital Transformation and ICT Steering Sector (DTI), Monbijoustrasse 91, 3003 Bern.

Your personal data is processed by AGOV for the purposes of the service, i.e.:

• Generating or upgrading an electronic identity in AGOV, so that you can use it to access connected applications of the Confederation, cantons or communes (registration).
  
• Providing an authentication process using the AGOV identity, so that you can access a connected application of the Confederation, cantons or communes.
  
• The logging of registrations of AGOV identities and of authentications for the traceability of the corresponding processes within the framework of legal requirements.
  

Personal data is stored in line with the legislation outlined above, and is stored only to the extent and for as long as is indicated and necessary for the above-mentioned purposes or under the legal requirements.

The handling of personal data by the connected applications of the cantons and communes is regulated by cantonal and/or communal legislation.

Depending on the authentication quality of your identity, the following data may be involved in the data processing operations described above:

• Your name
  
• Your date and place of birth
  
• Your gender
  
• Your nationality
  
• Your AHV number
  
• Your postal address
  
• The contact details provided, such as email and phone number
  
• Technical analysis data such as the device model used, operating system, app version, etc., necessary for maintaining proper operation
  

If you create a support ticket in the AGOV help portal, no data is taken over by AGOV. You are asked to enter all data yourself. This data is accessible to the AGOV support offices of the Confederation, cantons and municipalities and is processed for the handling of the specific support case. It is further only evaluated in anonymised form.

If you send other communications to AGOV via a contact form, no data is taken over by AGOV. The information you enter is processed by AGOV management and operating bodies to answer the enquiry, ensure proper operation or further develop AGOV.

For data processing purposes and within the limits of the law, AGOV may use IT service providers from outside the Confederation.

The federal government uses the services of Friendly Captcha to protect the AGOV web application from automated actions.

You can find its privacy policy at: Privacy Policy for End Users.

Affected persons are entitled to request information on whether personal data relating to them is processed. The request for information should be addressed to the above-mentioned offices responsible for data processing.

In addition, the general terms and conditions for federal websites also apply to AGOV: Terms and conditions (admin.ch).

For transparency regarding the use of artificial intelligence for AGOV, see agov.ch/ai.