Changing settings in the AGOV access app

Description

You want to change one of the following settings in the AGOV access app:
  • Rename account
  • Remove account from the app
  • Reset AGOV access app
Note
Up to 10 AGOV accounts can be registered in the AGOV access app.

Instructions

Change the required setting:

Rename account ▼
×

  1. To change the settings, open the AGOV access app and click on the gear icon in the upper right corner.
    Image of AGOV access after starting with the cogwheel to adjust the settings.
    Click on the image to enlarge


  2. Click on the account whose settings you want to change.
    Image to select the AGOV access app you want to remove.
    Select the AGOV account.


  3. Change the name of the account.
    Screenshot of the AGOV access app settings to change the account name.
    Change the name of the AGOV account.


Remove account from the app ▼
×

  1. To change the settings, open the AGOV access app and click on the gear icon in the upper right corner.
    Image of AGOV access after starting with the cogwheel to adjust the settings.
    Click on the image to enlarge


  2. Click on the account that you want to remove.
    Image to select the AGOV access app you want to remove.
    Select the AGOV account.


  3. Click on REMOVE ACCOUNT.
    Image with the request to remove the AGOV account.
    Remove AGOV account.


  4. Confirm removal of the account.
    Image with the request to remove the AGOV account.
    Confirmation of the removal of the AGOV account.


Reset AGOV access app ▼
×

Notes
  • When you reset the AGOV access app, all accounts are removed and factory settings are restored. Your AGOV account is not deleted.
  • Before you reset, make sure that you still have access to the accounts via other login factors (AGOV access app or security key).


  1. To change the settings, open the AGOV access app and click on the gear icon in the upper right corner.
    Image of AGOV access after starting with the cogwheel to adjust the settings.
    Click on the image to enlarge


  2. At the end of the page, click on RESET AGOV ACCESS.
    Image of AGOV access app settings to reset the AGOV access app.
    Reset the AGOV access app.


  3. Confirm the deletion of all app data and settings.
    Image of the AGOV access app settings to confirm the deletion of all data and the setting of the app.
    Confirmation of the deletion of all data and the cessation of the activity.



Related help articles

Removing a smartphone or tablet from your AGOV account


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