Address verification

Description

Request to verify your data
You have registered with an online public service using your AGOV-Login, or have created a new AGOV account. After logging in or registering, you will be asked to verify your data. In this case, the online service will require a higher level of proof of identity than your AGOV account currently has.
Image to start verifying your personal data.
Click on the image to enlarge

Once the required identity verification has been completed, your AGOV-Login can be used with the online service. The following section describes the address verification process.

Instructions

A letter with a verification code is sent by first-class post (A Post) to the account holder for the proof of identity process. By entering the verification code, the account holder provides proof of personal use of their AGOV account.

Requirements

  • The address verification is carried out online in the AGOV account.
  • The account holder's name and domicile address must be correctly registered with Swiss Post.
  • Address verification can only be performed for Swiss domicile addresses.
  • Video identification is available for foreign domicile addresses (see help article Video identification (IDnow) ).
  • Subsequent changes of address automatically trigger a new address verification.
How to verify an address
  1. Address verification is automatically triggered by an online service. Click on Start verification.
    Request for address verification
    Request for verification of an existing AGOV account.

    Request to start the verification of an existing AGOV account.
    Verification of an existing AGOV account.


  2. The available verification methods are determined based on your residential address and ID document. Click Start.
    Start selection of verification method.
    Start selection of verification method.

  3. Choose Switzerland. Click Continue to verification.
    Picture with country selection to show the available verification methods. Select Switzerland.
    Select Switzerland.

  4. Enter your postal code. Click Continue to verification.


    Image for capturing postcodes for Swiss residential addresses to show the available verification methods.
    Entering postcodes for Swiss residential addresses.

  5. No identification document is required for address verification. Select Switzerland as your nationality and your personal ID Card.
    Picture with a selection list of nationalities.
    Selection list of nationalities.

    Choice of identification document for Swiss account holders.
    Permitted forms of identification for Swiss account holders

  6. Only the option Verification Letter Code is available. Select this option and click Start.
    Image with the selection of the address check via letter verification code, which will be sent to you.
    Address check by letter verification code.

  7. Read the instructions on verifying an address
    Image with instructions for the address verification
    Instructions

  8. Check your first name and surname.
    Image with first and last name displayed for verification.
    First name and surname for verification.

  9. Enter your domicile address. When entering the postcode, the correct town/city name, e.g. "Kirchberg ZH", is offered for selection. Accept the town/city name as shown.
    Image with form for registering the Swiss residential address
    Address to which letters should be sent.

  10. Check your details. You can use Back to return to the input screens to make any corrections. If the details are correct, click on Continue.
    Image with displaying name and residential address for verification
    Verification of name and residential address.

  11. You must confirm your entries with the login factor that you used to log in to the online service:

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  12. If the address verification fails, an error message will be displayed. Click on Back and correct any mistakes in the first name, surname and domicile address. Then reconfirm.
    Imge with an error message indicates that the address verification has failed.
    Address verification failed.

    If address verification is not possible, refer to the help article Incorrect details for proof of identity .


  13. After successful address verification, you will receive a first-class letter (A Post) with a verification code within 2–3 working days.
    Image confirming that the address verification was successful and that you will receive an email with the code for verification within 2-3 days
    Letter dispatch with verification code.
    .

  14. When you receive the letter, log in to your AGOV account at agov.ch/me. Confirm that you have received the letter and enter the verification code from the letter.
    Notification that your data needs to be verified. The verification process must be started and can take 2-3 days.
    Start personal data verification.


    After logging in to AGOV, a screen appears to confirm that you have received the Swiss Post verification letter.
    Confirm that you have received the verification letter from the post office.

    Example of a verification letter

    Picture with an example of an A-Post verification letter.
    Example of an A-Post verification letter.

    If the address verification is not completed within 14 days after initiation, it is automatically cancelled and the verification code is no longer valid. In this case, you must log in again to the online public service with your AGOV-Login and complete the address verification again.

  15. Enter the 12-digit verification code from the letter.
    Image for entering the verification code from the letter.
    Enter the verification code from the letter.

  16. -Successful address verification is confirmed on screen and by email.
    Successful address verification is confirmed on screen and by email.
    The change of address has been successfully completed.


Once the address verification has been successfully completed, the name and residential address are verified in your AGOV account (indicated by the green "verified" labels).
Image with the AGOV account personal details, where the verified address check is displayed.
Display of the verified home address.


You can only use your AGOV-Login to register for the desired online service.

Related help articles

Incorrect details for proof of identity
How is the identity verification launched?


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