Incorrect details for proof of identity

Description

If incorrect details are entered in the AGOV account, the identity check will be cancelled and then repeated. You can avoid unnecessary time and effort by entering and checking your details carefully.

Instructions

Please observe the following instructions when entering your personal details:

Details	Correct spelling	Example
Special characters	Umlauts and special characters can be replaced by the international spelling.	Umlauts: Müller → Mueller Öster → Oester Special characters: Michèlle → Michelle François → Francois
First name	Use the official spelling according to the identity document. If you have more than one first name, you need only enter one of them.	on the ID: Hansrudolf → incorrect: Hansruedi, Hans or Ruedi on the ID: Thomas Markus → correct: Thomas Markus, Thomas or Markus
Surname	Compound surnames are indicated on the identity document and must be entered as such. Alliance surnames are connected by a hyphen ‘-’ and only need to be entered if they are used on the identity document.	Compound surname: On the ID: Leutenegger Oberholzer → incorrect: Leutenegger or Oberholzer Alliance surname: On the ID: Müller-Scheidegger → incorrect: Müller, Scheidegger or Müller Scheidegger On the ID: Müller → correct: Müller or Müller-Scheidegger
Domicile address	For Swiss domicile addresses, the street name and town must be entered in accordance with the Swiss Post format. This is automatically suggested by AGOV when entering the address. The correct street and town/city name can be checked on The federal geoportal .	Steinweidstrasse 21 8802 Kilchberg → correct: 8802 Kilchberg ZH
Date of birth	Make sure the day and month are in the correct order: "day.month.year".	12 August 1970 → 12.08.1970
AHV details	Enter first name and surname as per AHV card. If the details do not match the current AHV card, you must have the details corrected at the relevant AHV branch office. The place of birth is automatically corrected according to the details in the AHV register.

Address verification
For account holders resident in Switzerland, the data entered is checked against the Swiss Post address database to see if it is valid for deliveries:

Before a verification letter is sent, the first name, surname and domicile address are checked.
When registering for personal proof of identity, the domicile address is checked

If the data you enter does not match the information provided by Swiss Post, the address verification is cancelled with an error message.

: Address verification failed.

If the address verification fails despite correctly entered data, your details in the Swiss Post address database are probably not up to date. Possible reasons include:

An unreported change of address or name.
A family member or sub-tenant is not personally registered with Swiss Post.
Misspelling of a name or non-official spelling, e.g. Ruedi instead of Rudolf.

You can have your address checked or corrected at Swiss Post via the following points of contact:

You can change your address yourself in your Swiss Post account if you have a login: Swiss Post/SwissID sign in
Register your move online: Are you moving house? (post.ch)
Swiss Post FAQ:
- Change of name: Change my name (post.ch)
- Change of address: Change of address (post.ch)
- Information on delivery address data: Delivery address data (post.ch)
In person at your post office

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