How can I activate my AGOV login on a new smartphone or tablet?

Description

You have a new or additional smartphone or tablet on which you want to activate your AGOV login. You want to deactivate the AGOV login on your old device, as you no longer use this mobile device.

Instructions

Conditions
To activate your AGOV login on a new smartphone/tablet, you need your old device or an additional functioning login factor, i.e. a second device with a registered AGOV access app or a security key.

Do not delete the AGOV access app on your old smartphone/tablet until after you have registered the new mobile device in your AGOV account. If you have already deleted the app, or if your old mobile device is no longer available, proceed as described in the What can I do if I no longer have access to my smartphone/tablet or security key? help article.

Activating the AGOV login on a new device

  1. Install the AGOV access app on the new smartphone/tablet.


  2. Log in to your (agov.ch/me) AGOV account with your old smartphone/tablet.
    This image shows the login page of AGOV, where a QR code is visible.
    Click on the image to enlarge


  3. Go to Login factors.
    Vista dal conto AGOV cun la tscherna da la sparta facturs da login.
    Section of login factors.


  4. Click on Add AGOV access app.
    Image to add the AGOV Access app.
    Add AGOV Access app


  5. Read the instructions and click on Continue.
    Please note that you have to confirm the transaction to add a new AGOV access app.
    Confirm transaction.


  6. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
    Image with the message that a push message has been sent to the registered smartphone/tablet and that you must continue from there
    Sending the push message for processing on the smartphone.


    The status bar displays the push notification received for confirmation.
    Push message in the status bar on an Android smartphone.


    iPhone: The notification centre displays the push notification received for confirmation.
    Push message in the notification centre on an iPhone.


    If no push notification is displayed, check whether push notifications are enabled for the AGOV access app (see help article: Why doesn't the AGOV access app receive push notifications?).


  7. On your new smartphone/tablet, open the installed AGOV access app and use it to scan the displayed QR code.
    Display the AGOV access app home screen and click the Scan QR code button.
    Open the AGOV access app on your smartphone and scan the following QR code.


    Picture with QR code to register a new AGOV access app login factor.
    Scan the QR code to register for the AGOV access app.


    Select the preferred authentication method on your new smartphone/tablet. This selection depends on the device settings: PIN, fingerprint or Face ID. Please note that the PIN is only valid for the AGOV access app. Make a note of it for later use with the AGOV login.
    Display on the smartphone to select the authentication method PIN or fingerprint.
    Select an authentication method.


    Successful registration is confirmed on the smartphone or tablet.
    Image of the smartphone with the successful confirmation of registration.
    You have been successfully registered.


  8. Registration of the new smartphone/tablet is confirmed. End the process by clicking on Continue.
    Image with the newly registered device name, which you can change in the AGOV access app.
    Registered device name, can be changed in the AGOV access app.


  9. The new smartphone is listed under "Login factors". You can now use it for AGOV logins.
    The new smartphone/tablet will be listed in the AGOV account under Login factors. You can now use it for AGOV logins.
    Smartphone successfully added as new AGOV login factor.


  10. The Removing a smartphone or tablet from your AGOV account help article describes how to delete AGOV accounts from an old smartphone/tablet.

Related help articles

Adding a smartphone or tablet to your AGOV account
Removing a smartphone or tablet from your AGOV account
Adding security keys to your AGOV account
Removing security keys from the AGOV account


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