New email address

Description

You have a new e-mail address and would like to enter it in your AGOV account.

With a Business Account, the email address can only be changed within the Business email domain permanently linked to the account. Switching to a different email domain is not supported either via self-service or through AGOV Support. If you use an email address under a different domain for a new business context, you need a new Business Account.

Instructions

The procedure for changing your e-mail address depends on whether you still have access to your AGOV account:
  • You can still log in to your AGOV account (agov.ch/me). In this case, you can change the e-mail address yourself. The process for changing your e-mail address is described in the help article Modifying your AGOV account details.
  • If you do not have access to your AGOV account, please complete the request form below to change your e-mail address.
Request to change e-mail address
Due to data protection laws, e-mail addresses for blocked AGOV accounts can only be changed upon written request.

Please complete the request as follows:

  1. Download the application form: Request for to change the email address.
  2. Tick the option No access to old mailbox (new email address), enter your contact details and sign the application.
  3. Scan or photograph the completed and signed application form.
  4. Scan or photograph a valid form of ID as proof of identity:
    • Passport: personal and signature page
    • Identity card: front and back
    • Residence permit: front and back
  5. Send the request form and the ID copy as a PDF, JPG or PNG file by email with the subject "New email address" to case@agov.admin.ch.
  6. The change of email address will be confirmed by email within 1 to 2 working days.

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