What can I do if I no longer have access to my smartphone/tablet or security key?
Description
You are no longer able to use your AGOV login because you no longer have access to your smartphone/tablet or security key. If an additional login factor is registered in your AGOV account, you can use that with your AGOV login.We recommend that you always register at least 2 login factors in your AGOV account, in order to avoid being locked out of your account.
Instructions
You can trigger the recovery process yourself at any time via the AGOV login page. Please also see the help article at: Perform an account recovery.
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