Removing security keys from the AGOV account

Description

You want to remove a security key from your AGOV account.

Instructions

Conditions
  • To remove a security key, you need a functioning login factor for accessing your AGOV account. If there are no longer any login factors available, the account will have to be recovered; see the What can I do if I no longer have access to my smartphone/tablet or security key? help article.
  • A login factor can be removed only if at least 3 login factors are registered in your AGOV account. This is a security precaution to avoid you locking yourself out of your AGOV account.
Removing security keys
  1. Log in to your (agov.ch/me) AGOV account.
    This image shows the login page of AGOV, where a QR code is visible.
    Click on the image to enlarge


  2. Go to Login factors and select the security key that you want to remove. Click on Manage device.
    Screen with personal AGOV details of the login factors with the option to add a security key.
    Add security key


  3. Select the option Remove security key and click on Continue. The selected security key does not need to be inserted in the PC or laptop.
    Image for managing the security key with a selection for removing the security key.
    Remove security key


  4. Read the instructions and click on Confirm.
    Image with instructions for removing a security key.
    Instructions for removing a security key.


  5. Confirm the changes with a login factor.

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  6. Successful removal of the security keys is confirmed in your account and by email.
    Screen with personal AGOV login factor details, with confirmation of the removal of the security key.
    Confirmation of the removal of the security key.


Related help articles

Removing a smartphone or tablet from your AGOV account
What can I do if I no longer have access to my smartphone/tablet or security key?


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