Adding a smartphone or tablet to your AGOV account

Description

You want to register another smartphone or tablet as an additional login factor in your AGOV account. By registering additional login factors, you can avoid being locked out of your AGOV account if a registered login factor is lost or faulty.

Instructions

Notes
  • We recommend that you always register at least 2 login factors in your AGOV account, in order to avoid being locked out of your account.
  • A maximum of 5 mobile devices can be registered in the AGOV account.
  • You can also register a third party's mobile device, in order to authorise that person to use your AGOV login. You can find information on sharing your AGOV account with third parties in the [sharedthirdparties] help article.
Registering a new login factor
  1. Install the AGOV access app on the new smartphone/tablet:


  2. Log in to your (agov.ch/me) AGOV account with an existing login factor (AGOV access app or security key).
    This image shows the login page of AGOV, where a QR code is visible.
    Click on the image to enlarge


  3. Go to Login factors.
    Vista dal conto AGOV cun la tscherna da la sparta facturs da login.
    Section of login factors.


  4. Go to AGOV access app and click on Add AGOV access app to register another smartphone/tablet.
    You can add a mobile device with the AGOV access app in the AGOV account under login factors.
    Add mobile devices with the AGOV access app.


  5. Read the instructions on confirming the transaction.
    Please note that you have to confirm the transaction to add a new AGOV access app.
    Confirm transaction.


  6. Confirm registration with the login factor that you used to log in to your AGOV account.

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start Verification.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  7. Open the installed AGOV access app on your new smartphone/tablet and use it to scan the displayed QR code.
    [regitwithapp13]


    Picture with QR code to register a new AGOV access app login factor.
    Scan the QR code to register for the AGOV access app.


  8. Select the preferred authentication method on your new smartphone/tablet. This selection depends on the device settings: PIN, fingerprint or Face ID. Please note that the PIN is only valid for the AGOV access app. Make a note of it for later use with the AGOV login.
    Display on the smartphone to select the authentication method PIN or fingerprint.
    Select an authentication method.


    Successful registration is confirmed on the smartphone or tablet.
    Image of the smartphone with the successful confirmation of registration.
    You have been successfully registered.


  9. Registration of the new smartphone/tablet is confirmed. End the process by clicking on Continue.
    You can change the name of the newly registered mobile device in the AGOV access app; see the Changing settings in the AGOV access app help article.
    Image with the newly registered device name, which you can change in the AGOV access app.
    Registered device name, can be changed in the AGOV access app.


  10. The new smartphone/tablet is listed under "Login factors". You can now use it for AGOV logins.
    Image of the AGOV account under login factors is confirmed as a login factor for newly registered smartphones.
    Newly registered login factor is confirmed.


Related help articles

Removing a smartphone or tablet from your AGOV account
Adding security keys to your AGOV account


Were we able to help you?
 
Read more help articles →