Removing a smartphone or tablet from your AGOV account

Description

You want to remove a smartphone or tablet from your AGOV account. We recommend that you also remove lost, stolen or faulty login factors from your AGOV account.

Instructions

Conditions
  • To remove a smartphone/tablet, you need a functioning login factor for accessing your AGOV account. If there are no longer any login factors available, the account will have to be recovered; see the What can I do if I no longer have access to my smartphone/tablet or security key? help article.
  • A login factor can be removed only if at least 3 login factors are registered in your AGOV account. This is a security precaution to avoid you locking yourself out of your AGOV account.
Removing a smartphone or tablet
Removal of the AGOV access app is dependent on the mobile device being available:

Smartphone/tablet is available ▼
×

  1. To change the settings, open the AGOV access app and click on the gear icon in the upper right corner.
    Image of AGOV access after starting with the cogwheel to adjust the settings.
    Click on the image to enlarge


  2. Click on the account that you want to remove.
    Image to select the AGOV access app you want to remove.
    Select the AGOV account.


  3. Click on REMOVE ACCOUNT.
    Image with the request to remove the AGOV account.
    Remove AGOV account.


  4. Confirm removal of the account.
    Image with the request to remove the AGOV account.
    Confirmation of the removal of the AGOV account.


Notes
  • Please note that this only removes the account from the app on this mobile device. You can continue to use the AGOV login with other mobile devices or security keys that are registered in the account.
  • If you no longer wish to use the device, you can remove the remaining accounts and then delete the AGOV access app from the device.

Smartphone/tablet stolen, lost or faulty ▼
×

  1. Log in to your (agov.ch/me)AGOV account.
    This image shows the login page of AGOV, where a QR code is visible.
    Click on the image to enlarge


  2. Go to Login factors and select the smartphone/tablet that you want to remove. Click on Manage device.
    In the AGOV account under Login Factors, select the mobile device you want to remove.
    Select the mobile device you want to remove.


  3. Select the option Remove AGOV access app and click on Continue.
    Image showing the options for managing the AGOV access app: rename device or remove app.
    Rename the device or remove the AGOV access app.


  4. In the text box, click on the link here.
    Page with a reference to another link for removing the AGOV account if you no longer have access to the AGOV access app.
    Remove AGOV account without access to the AGOV access app.


  5. Select the reason for removal and click on Confirm.
    Image showing the selection of a reason for removing the AGOV access app: app deleted or device lost.
    AGOV access app deleted or device lost.


  6. Select a login factor.
    Please select a device for the push message so that your action can be confirmed.
    Select the AGOV access App device.


  7. Confirm the removal with the selected login factor.

    Confirmation with AGOV access app on smartphone or tablet ▼
    ×

    The prompts may differ depending on the Android and iOS version.

    1. You will receive a push notification from AGOV access app, which will be displayed in the status bar on your smartphone or tablet. Click on the push notification to confirm the entries with the AGOV access app.
      Request for confirmation of push message in the AGOV access app.
      Push message sent.


      The status bar displays the push notification received for confirmation.
      Push message in the status bar on an Android smartphone.


      iPhone: The notification centre displays the push notification received for confirmation.
      Push message in the notification centre on an iPhone.


      If no push notification is displayed, check whether push notifications for the AGOV access app are enabled (see help article: Why doesn't the AGOV access app receive push notifications?).


    2. Confirm using your PIN, fingerprint or Face ID.
      Confirm the push message in the AGOV access app with your PIN, fingerprint or Face ID.
      Confirmation with fingerprint in the AGOV access app.


    3. Click on Continue to finalise the confirmation.
      Successful registration is displayed in the AGOV access app.
      Click Continue to finalise.



    Confirmation with security key on Windows ▼
    ×

    The prompts may vary depending on the Windows version.
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the security key option and connect it to your PC's USB port.
      Select the Security Key option.
      Selecting and connecting the security key.


    3. Enter your security key PIN.
      Enter the security key PIN.
      Enter the PIN of the security key.


    4. Tap to confirm your security key.
      Prompt to tap the security key.
      Tap the security key.



    Confirmation with security key on MacOS ▼
    ×

    The dialogue may differ depending on the MacOS version and the web browser used.

    Dialog with Safari web browser

    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      Select the Security Key option.
      Selecting the security key.


    3. Attach the security key to your Mac and tap it.
      Connect the security key to your Mac, tap it.
      Connect the security key to your Mac, tap it.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter PIN security key.


      Re-insert the security key and activate it.
      Re-insert the security key and activate it.


    Dialog with Chrome and Firefox web browser
    1. Click on Start confirmation.
      Image with the instructions for confirmation with the security key is displayed.
      Start confirmation.


    2. Select the Security Key option.
      This image shows the selection of the passkey for agov.admin with the USB security key option.
      Select the Security Key option.


    3. Connect the security key to your Mac and tap it.
      Prompt to insert and press the security key.
      Insert and press the security key.


    4. Enter the PIN of your security key. Tap the security key to confirm.
      Enter the security key PIN.
      Enter the security key PIN.


      Prompt to tap the security key.
      Tap the security key.



  8. Successful removal of the AGOV access app is confirmed in your account and by email.
    Confirmation that the AGOV access app has been successfully removed. You will receive an additional confirmation by email.
    Confirmation that the AGOV access app has been successfully removed.


    Please note that this only removes the account from the app on the selected mobile device. You can continue to use the AGOV login with other mobile devices that are registered in your account.

Related help articles

What can I do if I no longer have access to my smartphone/tablet or security key?


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